Shipping Policy
COVID-19 UPDATE
Deliveries to Australian Addresses
Please note: Australia Post may experience extended delays of 5 business days or more due to the ongoing effects of COVID19. Please note estimated delivery dates can not be guaranteed and to allow additional days for transit.
We are currently dispatching orders as normal from our distribution centre on the Gold Coast, however we have been advised that there may be disruptions to regular services with Australia Post. Please find updates on the Australia Post website linked below:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Deliveries to New Zealand Addresses
We are currently dispatching orders as normal from our distribution centre on the Gold Coast, however New Zealand Post are experiencing major delays with parcels arriving into New Zealand from overseas due to limited flights and ships.
For further updates and more information we have provided a link from New Zealand post below:
https://www.nzpost.co.nz/business/covid19updates
Standard Policy
After placing your order online, you will receive an email confirmation from Famous Footwear containing your order details. An order confirmation will be sent to the email address provided within a few minutes of completing the checkout process.
As we work hard to dispatch your order in a swift time frame, most orders will be dispatched within 48 (business) hours of placing the order, however due to certain circumstances, some orders may take up to 4 working days for your order to be dispatched from our distribution centre.
Once your order is processed and shipped with Australia Post, you will receive a tracking number via email. You can track your order by entering your tracking number via https://www.auspost.com.au/track. Please allow a few hours for your tracking number to be registered in the Australia Post tracking system.
Tracking emails will be sent to the same email address entered at checkout. Please ensure to check junk and spam folders for correspondence from us before contacting customer care. If you have not received any correspondence from us after placing an order, this may be due to an email address being entered incorrectly at checkout, please contact us via this link: https://www.famousfootwear.com.au/contact-us.aspx or email customercare@famousfootwear.com.au.
As our Distribution Centre is located on the Gold Coast, Queensland please allow a few extra days for delivery to Western Australia and Tasmania.
Each transaction is eligible for postage to one address. An additional payment will be required for items to be shipped to a secondary address or if the address entered at checkout by the customer is incorrect. In the case of orders being returned to sender, the customer will be required to pay an extra $9.95 for their parcel to be resent out. This scenario applies for multiple return to sender situations including but not limited to:
1. Address being entered incorrectly at checkout - e.g., wrong unit/street number/post code
2. Incomplete address information - e.g., missing unit/street number/post code/business name not included
3. Parcel left longer than 10 days for collection at Post Office
Please contact our online customer service team to process the additional payment on (07) 5563 3055 (9-5.30 Mon - Thurs, 9-4 Fri AEST - Phones unattended on weekends and Public Holidays) or email customercare@famousfootwear.com.au.
Australia Standard Delivery
Delivery charges are AUD$9.95 regardless of quantity and any order over AUD$69 receives FREE SHIPPING anywhere in Australia.
Please allow 1-6 business days for standard delivery to metropolitan areas (or 3-10 working days for rural areas, Western Australia and Tasmania).
Tracking your order
Once your order has been dispatched you will receive an email containing a tracking number which you can use to track the arrival of your parcel with Australia Post.
A signature is required upon delivery of all parcels, however if you aren't home at the time of delivery and a secure place for your parcel is available then your parcel will be left. If the delivery driver cannot locate a safe place for your parcel on the premises then you will be left a card to advise of the attempted delivery, and your parcel will be taken to your local Post Office awaiting your collection. This is an Australia Post service applied to all parcels delivered after 2 April 2017.
New Zealand Delivery
Delivery charges are AUD$25.00 for one pair of shoes and AUD$5.00 for each additional pair purchased.
Please allow 2-4 business days for delivery to New Zealand metropolitan areas (excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control)
Tracking your order
Once your order has been dispatched you will receive an email containing a tracking number which you can use to track the arrival of your parcel with Australia Post.
A signature will be required upon delivery of your parcel. Parcels cannot be left unattended due to security concerns and protection against lost/theft etc. If you are not home at the time of delivery, the courier service should leave a card to advise of the attempted delivery, and your parcel will be taken to your local post office where you can arrange collection or organize a re-delivery.